Category Archives: News

Skype for Business

Skype for Business is now available to students. It can be accessed from any student PC across the University as well as personal devices. More information:

For Staff, it should be already installed on Windows if you have Office 2013 or 2016. And can be downloaded for Mac OS here:


Reactivating ChemDraw – 2016

Updated information regarding ChemDraw activation:

Individual users can download the software via this link:

New users will be downloading version 15.1 (Windows version includes ChemFinder, ChemDraw for Excel and Chem3D)

Those who are currently using version 10 to 14 need only “reactivate”, to continue using version 10 & 11 & 12 13 &14 respectively, or they can re-download to get version 15.
To re-download, go to the link above and follow the instructions to re-download. To reactivate, click “Reactivate” on the “Help” menu then put in your serial number from last year.

Alternatively, the software will display a warning message one month before the previous expiration date, and users can click “Reactivate” then, directly from the warning message. If users have misplaced their serial number, they can look it up by logging in on and clicking “View Serial Numbers & Expiration Dates for Your Downloads”.

All Windows serial numbers have been modified to reflect the new expiration date, and existing Windows users can simply reactivate with the serial number they already have, even for older versions. New users will only have access to the most recent version of the software. Users on the Macintosh platform will need to get a new serial number and registration code by following instructions at the link above.

Uniprint available in more locations

Previously we had two Uniprint printers, in the common room and reading room. This has been expanded, there are now printers in the following areas:

Building Location Model Features
BSRC Near B126 M775z A4, A3, Colour, Duplex, Scanning
BMS Level 3 write-up area M680dn A4, Colour, Duplex, Scanning
BMS Level 4 write-up area M680dn A4, Colour, Duplex, Scanning
Purdie Common Room – Upgraded M880z A4, A3, Colour, Duplex, Scanning
Purdie 215c write-up area M775z A4, A3, Colour, Duplex, Scanning
Purdie 215 Reading Room M630m A4, Duplex, Scanning

To print to Uniprint there are guides on the IT pages.

Setting up:
Note: All our Uniprint printers are HP

All IT Uniprint information and guides:

Uniprint printing is available over Eduroam WiFi.

Toner is supplied automatically when a printer is running low (around 10%).

Print costs for Uniprint are generally much lower than current desktop inkjet and laser printers.
This is billed periodicity via the school office to your class grant (in most cases) or other designated budget.

I will keep the dedicated ChemComp Uniprint page: updated with information on printer locations, billing, support processes etc. Some aspects of the Uniprint billing and administration are still being developed.

Another Phishing Warning – Google Drive

Please be aware of another Phishing attack making the rounds, asking you view an undelivered document via Google Drive.
The View Document link will take you to ‘….’
Just delete if you receive.


From: xxxxx <>
Date: 5 November 2015 15:08:17 GMT
To: undisclosed-recipients:;
Subject: Important
I’ve uploaded an important undelivered document through Google drive. please access document below.

View Document

Thank You

Phishing Warning! ‘Your Apple ID was used…’ and ‘Your Apple Locked’

Edit: Second example added

Please be aware of a recent Phishing attack making the rounds, asking you to verify your apple account.
The verify link will take you to ‘www’
Just delete if you receive.


From: Apple <>
Subject: Your Apple ID was used to restore a device from one of your iCloud backups.
To: xxxxxxxxx <>
Date: October 23, 2015 at 19:08:33 GMT+1

Dear Apple Customer,
Your Apple ID ( has been used to restore a device from one of your iCloud backups.
Device:Roody’s iPhone (iPhone 4s)
IP: (Denmark)
If you have not restored a device recently or you believe someone may have accessed your account,we recommend to visit the link below to verify that you are the legitimate account holder.
Verify now >
Apple Support
My Apple ID | Support | Privacy Policy
Copyright © 2015 Apple Distribution International, Hollyhill Industrial Estate, Hollyhill, Cork, Republic of Ireland.


From: Apple Inc Profile []
Sent: 25 October 2015 13:53
To: xxxxxxxxx
Subject: Your Apple Locked


Apple User

Resolution Your Ref: #K20IL8176-A114
Date: 25 – October – 2015


Our members security means everything. That’s why we are contacting you in reference to your Apple ID The Apple Privacy Policy was updated on September 17, 2015 and now requests members to review the information we hold on them due to KYC (Know your Customer) regulation.

We have tried to get in touch with you on 2 previous occasions to review this information before the privacy policy change on the 17th of September and did not received a response. This is the concluding communication before closure of your Apple Account within the next 48 hours and all associated data.

Please follow the link provided to login.

>>> Validate My Apple Account

iCloud Customer Support

This is an automatic email – please do not reply to it.

Windows 10 and F-Secure Warning

Warning to Windows 10 users

The current version of F-Secure available from the ITS webpages is not compatible with Windows 10. It may crash and possible damage you Windows 10.

Do not Install, until this has been resolved.

Windows 10 has built in anti-virus (Defender) which will provide reasonable protection, until a compatible version of F-Secure is available.

Password Self Service

ITS are pleased to announce that the Password Self Service facility is now available.

What is Password Self Service?
Password self service is an online facility for students and staff to change their St Andrews password (for email, computer, SSO etc.)

The new self-service facility removes the need to contact IT Services if you forget your password.  This service can be used to reset your password from anywhere, at any time.

This service is available to all students and staff of the University of St Andrews.

In order to use this service, you must register. When you reset your password, a security token will be sent to your mobile phone (and email, if you choose this option).  Simply key in the security token and your password will be changed.

How do I register to be able to reset my own password?
To register, from the University’s home page in the search box, type password or passwords.  This should find the ‘change your password’ page. You’ll find the links for registration on this page.

Direct Link:

Similar to the set up for online banking. For security reasons during the registration process you will be required to:
a)  Set a PIN
b)  Provide your mobile number (mandatory) – as a security token will be sent to this number should you ever need to change your password.
c)  Provide a non-university email address (optional)  – we can also send a security token to the email address you have provided.

Further information
There is two short demo guides to show you the steps involved with registration and resetting your password.  You’ll find other information on the web pages.  If you have further queries, please contact the IT Service Desk who will be happy to help.

Need help?
If you are unable to reset your password using this system, please contact the IT Service Desk for help.
Phone: 01334 463333

Please remember to register, before you forget your password.

North Haugh & Sports Centre – Power Outage – 9am 30th July

Please be aware that power will be off from 9am on the 30 July 2015 to all buildings on the North Haugh (bar the Technology Centre and Gateway which will be unaffected). This will be off for a maximum of 15 minutes to allow Scottish Power to carry out essential safety checks to their equipment.

You are advised to shut down equipment completely at the mains prior to the power outage (9am 30th July). This is both to prevent damage to your equipment being caused by possible surges as power is restored AND the load presented by your kit CAUSING the surges.
It is NOT sufficient to just shut down the likes of computers and many other electronics, these maintain power to the equipment even when shut down and must be powered off at the mains.

Also, be aware that some systems (Networking, Servers and Storage) may need time to be brought back online after this power off.


Partial Power Shutdown 14th July

The power shutdown on Tuesday 14th July will require the power down of all devices in Node 2 (218) which include, but may not limited to:

  • NAS storage servers (Buffalo and Netgear), so most CHSRV-??? storage will be down.
  • Main chemistry server ( – affecting network shares for the Office, Stores, and any group, staff and web file storage etc. Also some pages for the school on the University website will be unavailable.
  • Network connections in many parts of Purdie will be down. The server and NAS storage will need to be shut down in advance of the power shut down. I am planning to schedule this for 5 pm on Monday 13th. They will not be available again until power is fully restored, estimated for 9am the next day.

Please ensure you save any work that may be affected this loss of storage before this time. Also do not run any instruments that would require to write directly to these storage devices during the down period.

Network connections, internet and other university systems will remain available till the power off on Tuesday morning.